Address
32 Al-Fakhrin old Medina Fez .
Fez - Meknes, MA 30050
Work Time
Monday-Sunday, 8 am - 11h30 pm
FAQs
Shipping
Our workshop in Fes, Morocco, houses over 35 skilled artisans crafting ceramic and brass sinks.
Orders typically undergo a handling period of 7 to 20 days, though most are ready within a this time , except for custom or special requests.
hipping time is less than a week. We use express shipping with dhl and aramex so you don’t have to worry about any procedures.
yes we offer free worldwide courier shipping on all orders . For more information, please read our Shipping Policy.
The easiest way to check the status of your order is by setting up a user account. This allows you to log in and see your order fulfillment status, your order history, save addresses, and more. You can also track the shipping of your order via our Order Tracking page.
We do offer wholesale of all our products to like-minded stores, boutiques, hotels, and restaurants all over the world. Send us an email at business@moroccanmosaictile.com and we’ll send you our wholesale terms and conditions.
Yes, we do offer gift wrapping! You can add an elegant touch to your purchase with our gift bags for just 10 USD / 10 EUR. Don’t forget to personalize your gift with a sweet note to make it truly special.
We provide high-quality packaging using wood instead of cardboard, ensuring 100% protection against damage !
Payments
We accept all major credit cards (Mastercard, Visa, American Express and others.) as well as Apple Pay, Google Pay, Amazon Pay, Discover.
Orders shipped with Aramex mostly incur no customs duties. The issue arises only with DHL. Unfortunately, we have no control over these charges and cannot foresee what the relating costs might be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for more information before placing an order. You can also Contact our online support and we will do our best to help!
For customers unable to pay more than 150 euros for orders outside the EU due to VAT, please contact us via live chat. We offer solutions.
Returns
Absolutely. If you’re not 100% satisfied with your purchase or received a wrong product, we have confidence in the quality of our product and stand behind it. If, for any reason, you are not fully satisfied, we offer a 14-day return policy for this table. In the rare event that the item is broken or incorrect, we take full responsibility and will promptly send you a replacement product free of charge or provide a refund. However, if you no longer want the product for reasons other than damage or incorrect shipment, please note that buyers are responsible for return shipping costs. Your satisfaction is our commitment, and we provide timely customer support. We are available around the clock, 7/7, to address any inquiries or concerns you may have.
Once the item is received by our team, we will send you a confirmation to the provided email address. We will issue a refund to your original payment method within 10 business days.
Yes, we accept cancellations within 5 hours of purchase. However, beyond this timeframe, we are unable to accept cancellations because the order enters the crafting process.